April 26th, 2019 | Season 1 | 20 mins
a professional approach to report writing for clients
In the presentation by Lynn Brewin, Learning and Development Coordinator for Distress Centres Ontario, you will learn strategies to keep in mind when writing a call report. She will review the difference between subjective and objective writing and how to write without making judgemental statements. Quality report writing reflects your level of professionalism; it is testament of how well you perform as a call responder.
April 19th, 2019 | Season 1 | 25 mins 38 secs
Dementia is a term used to describe a group of symptoms that are caused by changes in brain function and that are serious enough to interfere with daily life. Dementia can involve a wide variety of cognitive functions such as memory, language, thinking, judgment, recognition, motor planning, and be associated with mood and behavioural changes.
April 12th, 2019 | Season 1 | 19 mins 43 secs
As Canada’s population ages, the number of citizens over 65 years of age will outnumber the number of citizens under the age of 15 by the year 2015. Statistics Canada indicates that in 2005, persons aged 65+ made up 13% of the population and the predictions for 2031, suggest this age group will represent 23 to 25% of the population. This means that an increasing number of people will be challenged by becoming the caregiver for both their parents and their own family.
April 5th, 2019 | Season 1 | 18 mins 45 secs
a family’s response to suicide – the knapp family part 2
In these videos, you will be introduced to three members of the Knapp family. Their loved one, 20 year old Nick ended his life by suicide. In the first vignette Penny Knapp, the young man’s mother, courageously speaks about the initial reactions of hearin
April 5th, 2019 | Season 1 | 26 mins 16 secs
a family’s response to suicide – knapp family sisters part 1
Marsha and Melanie Knapp are very forthcoming with their emotions about bother Nick`s suicide and how they have tried to move forward to honour his life and advocate for seamless services for other suicide survivors.
March 30th, 2019 | Season 1 | 33 mins 16 secs
living with mood disorders and suicidal ideation
Mood disorders which include major depression, bipolar disorder and dysthymia can affect individuals of all ages. The Canadian Public Health Agency reports approximately 8% of adults will experience major depression at some time in their lives and approximately 1% will experience bipolar disorder.
March 22nd, 2019 | Season 1 | 29 mins 59 secs
part 2, the process of leaving, understanding abuse in intimate relationships
Individuals working with women who are in abusive relationships will sometimes ask themselves why she does not leave. By asking the question in this manner, we are essentially blaming the woman which can negatively impact the support we intend to provide,
March 16th, 2019 | Season 1 | 19 mins 40 secs
part 1, understanding abuse in intimate relationships
Domestic violence is not a private matter even though the vast majority of it happens behind closed doors or in the intimate personal language of couples. It is a devastating reality for many Canadian families that cuts across all social, economic, religi
March 9th, 2019 | Season 1 | 26 mins 41 secs
responding to callers with financial concerns
In the presentation by Lori O’Neill, viewers will learn the issues many families face and how to best respond to their issues. She provides tips for de-escalating troubling emotional responses to difficult situations and offers suggestions for promoting e
March 2nd, 2019 | Season 1 | 35 mins 8 secs
fetal alcohol spectrum disorder
FASD refers to a range of effects that can occur as a result of being exposed to alcohol while in the womb. A number of factors including how much and at what point in the pregnancy the woman drank alcohol influence the level of impairments the person liv
February 28th, 2019 | Season 1 | 24 mins 31 secs
self injurious behaviour
Individuals living with a history of trauma and emotional pain cope day to day with the use of a variety of strategies. Some will use coping mechanisms that are considered harmless, while others will engage in less safe strategies. Self injurious behaviour is a response that many would find difficult to understand. It is best viewed as a maladaptive response to overwhelming and intolerable emotions.
February 24th, 2019 | Season 1 | 37 mins 33 secs
When someone loses a loved one, goes through a divorce, or loses their job, there can be numerous ways in which the individual feels and experiences the loss. Grief is a normal response to any loss and can affect anyone in unexpected ways. It is an emotion that everyone will experience at some time in their life. Since grieving is an individual experience, everyone will go through the process dependent upon varying factors and coping mechanisms. Understanding the grief process and becoming cognisant of what to expect, may assist distress line volunteers to identify effective strategies to support callers who are working through their journey of bereavement.
February 7th, 2019 | Season 1 | 31 mins 3 secs
mental health diagnosis and the impact on suicide
People who are diagnosed with major depression, personality disorders and/or who are abusing substances are at a greater risk of suicide attempts or completion. Canadian studies indicate that more than 90% of suicide victims have a diagnosable psychiatric disorder (CMHA Fact Sheet). Although depression is more recognized as being a risk factor, individuals diagnosed with Borderline Personality Disorder have been noted to complete suicide at a rate of 10%. These mental health diagnoses, in combination with substance abuse increase the risk of death by suicide
January 28th, 2019 | Season 1 | 31 mins 11 secs
trauma & sudden violent loss
Taking one’s life represents insurmountable personal pain however, in the aftermath, it is the survivors who must come to grips with this traumatic and sudden loss. Often, suicide is committed in a violent manner, with or without clues or messages left behind for loved ones. They are left with unanswered questions and significant grief.
January 24th, 2019 | Season 1 | 34 mins 44 secs
sexual orientation and gender identity
Richard Messier has worked in the field of addictions treatment and education for the past 20 years. His academic focus has been in addictions and social work studies at both St Francis Xavier University and McMaster University.
January 15th, 2019 | Season 1 | 33 mins 27 secs
active listening: the power of empathy
Victoria has been with Distress Centre Durham since 1994. During that time she has held several different positions both paid and unpaid. She began as a telephone helpline volunteer and trainer and was hired on staff in 1998 as the Training Co-Ordinator.