DCO Discourse...

Episode 24: Taking Care of the Heart - Your Resiliency Matters

May 28th, 2019  |  Season 1  |  21 mins 15 secs

taking care of the heart, your resiliency matters

Our primary task as crisis/distress line call responders first and foremost, is to be supportive and empathetic listeners. This can be immensely rewarding, and the main reason why so many people volunteer for several years. However for some, there can be a personal cost for all that caring. Some might ask, why is it that some people can do shift after shift on crisis/distress lines and others report they feel overwhelmed by some of the callers, or say they need a break as it becomes too much to handle? Why can some people bounce back quickly after taking a particularly difficult call while others might lose sleep at night worrying if they said the right thing or wonder how that person made out? Some people are just able to rebound from almost any adversity and carry on with their lives while for some, it is not so easy. The answer is resilience - our ability to bounce back and adjust to challenges that life sends our way. It is our self-righting mechanism, our ability to restore our equilibrium, when it has