This week Caitlin Plant, Program Manager at Distress and Crisis Ontario, has a conversation with Benni Zaiser about contacting emergency services. Benni is the newest member of DCO’s Board of Directors and is a police officer in York Region. He has provided evidence-based de-escalation, communication, counter-bias, and anti-stigma training to police officers from across Germany and he has 30 plus peer-reviewed publications and book chapters by and large on conflict management in law enforcement and related training. Together they explore when you should call 9-1-1, how to navigate the conversation, who you can call instead of emergency services, and what you can do if something goes wrong in the process. If you would like to provide feedback on this episode, past episodes, or request future content, you can do so using the following link: https://forms.gle/o8yUPMss6wo8dP1X8. To connect with support related to this episode, or for anything else going on in your life, please visit www.dcontario.org/locations to find your nearest Member centre or use the “looking for support” sidebar to chat with ONTX. ONTX can also be reached by texting “SUPPORT” to 258258. Many of our Member centres operate 24/7 and ONTX is available from 2PM – 2AM EST, daily. Thank you for listening and we hope you’ll join us again next week.